The player’s account had been blocked after a withdrawal request, leading to frustration over the situation. The player from India had not received his withdrawal of 2500 after 4-5 days and faced account blockage following KYC verification. The Complaints Team had attempted to resolve the issue but was unable to proceed due to the player’s lack of response to their inquiries. The Complaints Team acknowledged the player’s concern regarding the delay in receiving winnings.
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- The player from Uzbekistan is facing issues with withdrawing money from the casino.
- They mentioned having successfully withdrawn a large amount in one day after a 30-day wait.
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- Consequently, the complaint was closed, and the player’s account was permanently banned.
- The player from Portugal is experiencing difficulties withdrawing her funds.
- The player from Brazil has deposited money into casino account but the funds seem to be lost.
Eventually, the player confirmed receipt of the payment after the casino sent funds to the specified wallet. The player from Singapore has requested a withdrawal less than two weeks prior to submitting this complaint. After our intervention the player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Player’s account has been blocked without reason.
The player confirmed that his withdrawal was processed and the money received therefore we closed the complaint as resolved. After several withdrawals, he had been asked for KYC documents, which he had provided. However, his account was unexpectedly blocked afterward and he had not received his funds.
We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino. To calculate a casino’s Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino’s Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others. I like 1win because of two things, the games they have on their platform, such as luckyjet, Aviator, etc, and the speed payment when cashing out.
This has apparently happened before, preventing the player from withdrawing his funds. The player did not respond to our questions and comments, so we rejected the complaint. The player from India had his account blocked without further explanation. We closed the complaint as resolved after the casino refunded the player with the funds from both duplicate accounts. The player from Pakistan claims that his account was blocked, alleging he broke the rules. The player denies breaking any rules and demands the recovery of his account and his money back.
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The player has since confirmed receipt of the funds, and the complaint has been marked as “resolved” in our system. The player from Russia had their account blocked after verification without explanation, with the 1win casino citing general rules. They asserted that they did not violate any terms and maintained only one account and one crypto wallet. The Complaints Team had attempted to resolve the issue by seeking clarification from the casino regarding accusations of opposite betting and multiple accounts. However, due to the player’s lack of response to inquiries, the complaint was rejected. Since the completion of the verification, she had not been able to process any withdrawals.
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- After extending the complaint resolution timer by 7 days, the player had confirmed that he received his payment.
- As far as we know, no relevant casino blacklists include 1win Casino.
- After thorough investigation the player’s account was verified and the casino paid out his winnings.
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Player’s has withdrawal issues in the casino.
The player from India had had an issue with his account being blocked on 1win online casino. Despite having contacted customer service and provided the necessary documents for verification, he had not received a response for over two weeks. After a series of communications and the player providing additional documents, the casino completed the verification process and unblocked the player’s account. The player had confirmed that he could then access his account and withdraw his funds. The issue had been successfully resolved with the assistance of the Complaints Team. He had confirmed having made successful withdrawals in the past and that he had played with deposited money, not a bonus.
Player’s account was closed without a clear reason.
Eventually, the player informed us that his issue had been resolved, and we had closed the complaint. The player claimed that the casino had blocked their account and withheld their funds without proper justification. The casino had provided evidence of multiple accounts linked to the user and data intersections, which was a breach of the casino’s terms and conditions and made the KYC impossible.
Player is struggling to self-exclude from casino.
The player did not respond to the Complaints Team’s inquiries, which led to the rejection of the complaint. We know that things don’t always go according to plan, which is why we offer 24/7 customer support. Our team of experts is always available to help with any questions or concerns you may have, ensuring that you can focus on what matters most – winning big.
We recommend testing any strategy in demo mode first to avoid unnecessary losses. It’s essential to play only on verified and licensed casinos to avoid fraudulent activities. There is no legitimate way to hack or predict outcomes in the Aviator game. The game uses Provably Fair technology, which ensures the randomness of each round, making any hacking attempts useless. In bridbet aviator to play is an opportunity to take a break from the real world. On the wave of success of the simulator other similar games were created, but they all pale before the original.
- Casino has provided us with evidence containing clear signs of fraudulent activity, therefore we have rejected the complaint.
- The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers.
- The complaint was eventually rejected due to the player’s lack of response to our follow-up inquiries.
- The player from South Korea faced issues after his bank account was frozen due to a flagged withdrawal from 1win, which he had legally obtained.
Player’s account is closed without reason.
- We rejected the complaint because the player didn’t respond to our messages and questions.
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She had reached out to 1win multiple times without receiving any response. The Complaints Team reviewed the case and received confirmation from the casino that the account was blocked due to the player’s use of a prohibited betting strategy in sports betting. As the complaint was related to sports betting, the team was unable to provide further assistance and advised the player to seek help from services that handled sports betting issues. The player from South Korea had requested a withdrawal of 540,000 KRW two weeks ago but had not received the payment yet. The issue was resolved after 16 days when the casino canceled the initial withdrawal request, allowing the player to submit a new request, which was processed immediately. The player from South Korea faced difficulties withdrawing funds from 1win, despite having completed the KYC verification.
Player feels her withdrawals are being delayed.
Despite submitting the requested documents, the player received an email indicating an infraction under clause 9.7 and is being denied access to over R$ 4,000. The casino has provided us with evidence of multiple accounts, therefore we have rejected the complaint. The player from Argentina was experiencing issues with withdrawal. Despite having waited for 7 days, the payout had still not been processed. After winning 7,000,000 in roulette and depositing $150,000, he attempted to withdraw in varying amounts but his transactions remained on hold.
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The player from Singapore had deposited 11,298 INR into their 1win account, which was subsequently blocked without any suspicious activity. The casino did not refund the money and did not respond to the player’s contact attempts. We attempted to gather more information from the player but received no response. Consequently, the complaint was rejected due to the lack of communication from the player. The player from India had his withdrawal stopped for ID verification, and then his account was blocked after 17 days.
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The case was successfully resolved, and the player received the winnings. The player from Algeria requested a withdrawal a week ago, and it has been pending since. The account of the player was verified and the player confirmed the issue has been resolved. The player from Brazil is experiencing issues with their withdrawal. The player stopped responding to our messages and questions so the complaint was eventually rejected.
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In our comprehensive review of all relevant aspects, 1win Casino has attained a High Safety Index of 8.6. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers. Don’t forget to take advantage of our exclusive welcome bonus of up to ₹100,000.
We ended up closing the complaint as “resolved” as the casino refunded the player. The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing verification. The player was accused of using multiple accounts, and explained that they shared a house with other people that also had accounts at the same casino. However, it came to light that all of these accounts had used the same payment methods. The casino had therefore acted in accordance with its terms and conditions in this case, so the complaint was rejected. The player from Brazil is unable to update her email attached to the casino account since she does not have access to the old email.
The player from India has had his 1win account blocked for several months on the grounds of alleged multiple software account fraud. The player from Argentina initiated a withdrawal and sent KYC documents when the funds weren’t credited within the specified 48-hour window. It’s been 17 days since the submission and the player hasn’t received a response nor the funds. After our intervention, we were able to help the player to get their winnings. The player from China is unable to log into his account after completing Skype video verification on the 1win platform. Despite inquiries, he received no responses from customer service.
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Many online casinos offer free versions of their games, allowing players to practice without risking real money. This practice can help players refine their strategies, understand the mechanics of the games, and build confidence before wagering actual funds. Taking advantage of these opportunities can lead to a more enjoyable and successful gambling experience. Venturing into the world of gambling also requires an understanding of the social dynamics at play. The player from Latvia is experiencing difficulties withdrawing his funds due to a limited availability of payment methods. The casino failed to respond and we were forced to close this complaint as ‘unresolved’.
Player’s deposit not credited to casino account.
The player from Egypt reported that their account on the 1win website had been closed for no reason, preventing them from withdrawing their winnings of over 2,999,999 Egyptian pounds. The Complaints Team concluded that the player had attempted to mislead the investigation by impersonating another individual, which violated policies. Consequently, the complaint was closed, and the player’s account was permanently banned. A player from Russia had been waiting for 36 days without any response from 1win regarding the verification of their account. Despite winning a large sum in the live casino, the player felt ignored as their messages went unanswered.
As a result, the complaint was rejected due to a lack of communication, which prevented further investigation into the issue. The player from Venezuela faced account blockage due to accusations of maintaining multiple accounts, despite having only used one account for his activities. After a long wait for a withdrawal request, he discovered that his account was blocked while he had a balance of $450. As a result, the complaint was rejected, and the account remained blocked. The player from South Korea had deposited 12,574 KRW into 1win Casino, but the transaction did not complete.
The issue was resolved after the successful crediting of the funds to their account. The Complaints Team marked the complaint as resolved and appreciated the player’s cooperation. The player from South Korea had requested a withdrawal less than two weeks prior to submitting the complaint. The issue was resolved by extending the investigation period, allowing additional time for the player to respond regarding their withdrawal status. However, the complaint was ultimately rejected due to a lack of response from the player, which prevented further investigation.
- Despite multiple inquiries and having sent all required documents, the casino has remained silent.
- The complaint was closed as ‘Rejected’ as without the player’s cooperation, we were not able to proceed with the investigation and/or suggest possible solutions.
- Despite efforts to assist, the player did not respond to the team’s requests for transaction history, leading to the complaint being rejected due to lack of information.
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Simply download the 1win app, make your first deposit, and start betting today. Any activity on Your account will remain Your responsibility up to the point of actual account closure, which means that players can only withdraw a certain amount of money. We have a very low league at your disposal from England and Australia, making it one of the best games to play in a casino. Feedinco offers Football Predictions from experts for today’s matches and the rest of week.
- Despite daily communication with the casino, the player’s issue remained unresolved.
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- The player from Nicaragua has requested a withdrawal prior to submitting this complaint.
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- The player from Neuquén faced difficulties with a withdrawal from the casino, having waited a day without receiving any funds.
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Consequently, the player’s complaint was rejected as the casino’s actions were deemed justified. The player from South Korea could not withdraw his funds due to an inability to access his registration email for OTP verification, as he had lost his smartphone. Despite submitting all requested information and contacting 1win live support for 15 days to update his email, the casino had not resolved the issue.
Player wishes to change his email address.
The player from Mexico had been waiting over a month for two withdrawals of $200 and $600, which he had requested on March 28, 2025. Due to a lack of communication from the player in response to inquiries, the complaint had been closed, but the player retained the option to reopen it in the future. Parimatch has rolled out a simple midweek bonus for regular players. It’s called Wheel of Fortune – Deposit, Spin & Get Your MIDWEEK Prize. You just need to deposit, spin the wheel, and win a guaranteed prize.